FAQs

You can register your details using the online Ownership Amendment form, or please contact our Customer Experience Contact Centre on 1800 607 822, and they will arrange an owner amendment form for you.

You can change your details using the online Update your details form. Please use this form if your vehicle has been sold, written off, stolen or exported overseas, or if you have purchased a used vehicle, or if you wish to update any of your details.

Delivery time on vehicles is dependent on several factors, including availability of stock, optional extra's to be added and build dates.

If a dealership has your vehicle in stock, they should be able to provide you with a fairly short delivery time. However, if a vehicle needs to be ordered and built to specification, this process can take between 4 and 6 months depending on the model.

If you have any further queries, please do not hesitate to contact our Customer Experience Contact Centre on 1800 607 822.

Volkswagen Group Australia does not recommend running our vehicles on biodiesel or ethanol blended fuels, as it could affect the longevity and driveability of the engine.

Volkswagen understands our customers are environmentally and/or financially conscious and are working on a satisfactory outcome as interest increases for this fuel.

An Owner's Manual is an essential document that explains how to operate and maintain your vehicle.

A replacement Owner's Manual may be purchased from your nearest Volkswagen Dealership. If an Owner's Manual was not supplied with your new vehicle, please contact the Sales Manager at your Volkswagen Dealership.

For security, all our radio pin codes are held on a system that is exclusively available through our dealer network.

As this is a security item you will need to go into a dealership with your registration papers / proof of ownership and they will be able to assist you.

You can find out more about working at Volkswagen Group Australia on our Careers page. You can also e-mail careers@volkswagen.com.au directly for more information.

Unfortunately we do not have access to dealer stock information through our Customer Experience Contact Centre.

We recommend that you contact the Dealerships directly. Find a Dealer here.

Unfortunately we do not sell vehicles directly to customers, and we ask that you please contact your local or preferred Volkswagen Dealer and they will be able to co-ordinate a vehicle for you.

Just because your new vehicle warranty expires doesn't mean you won't have rights to have your car repaired under the Australian Consumer Law.

If you'd like the certainty of extending your manufacturer's warranty coverage, we recommend that you contact your selling dealer who should be able to assist with your enquiry. You may still have rights under the Australian Consumer Law during any extended warranty period.

The consumption indicator in the instrument cluster is not a calibrated instrument. Therefore, the consumption cannot be exactly deduced by refuelling. Deviation due to the individual switch-off behaviour of the petrol pump nozzle and the temperature related expansion behaviour of fuel and tank as well as a slightly sloping position of the vehicle may have an influence on measurement.

The consumption figures published by the media, sales brochures and in owner's manuals are determined based on the ADR fuel consumption measurement. It defines, for example, reproducible conditions on a pre-established driving cycle that represents both city and highway driving conditions, and is simulated on a roller dynamometer.

The consumption claims based on the mentioned ADR directive are figures ascertained under precisely defined conditions in order to make them comparable amongst competitors. However, you will not experience these conditions in day-to-day operation, so the comparison must be critically assessed right from the start.

Driving style, road conditions, environmental influences, vehicle conditions and accessories fitted, will mean fuel consumption figures will generally differ from those advertised. Advertised figures are meant for comparison of vehicles only.

If there remains a suspicion of a vehicle defect, please contact the service department at your local Volkswagen Dealership.

You can find the answer to this question in the technical data section of your Owner's Manual.

To order the correct Volkswagen approved engine oil, please contact your nearest Volkswagen Dealership.

We are unable to provide detailed technical assistance via our website, and suggest that you refer to your service manual or contact your nearest authorised Volkswagen Dealership who will be able to provide details on which jobs should be carried out at scheduled service intervals.

Unfortunately, we do not keep centralised records of vehicles' servicing details, therefore we are unable to help with your request.

We recommend that you contact the dealership that normally services the vehicle, and they may be able to assist you.

Unfortunately, Volkswagen Group Australia does not currently offer snow chains as a genuine accessory.

For information and advice on these we recommend that you consult your Owner's Manual for more information.

Unfortunately we do not provide detailed technical information at our Customer Experience Contact Centre. We recommend that you contact the service team at your Volkswagen Dealership who should be able to assist you.

Volkswagen will assess any warranty concerns in accordance with our warranty terms and conditions.

We recommend that your vehicle be inspected by an authorised Volkswagen Dealership.

Additionally, you may have rights under the Australian Consumer Law that are additional to the items covered by your new vehicle warranty.

Click here for information about our complaints handling process and how to make a complaint.