Contact us

For emergency roadside assistance, please contact Roadside Assist on 1800 637 181. For non-urgent assistance with your vehicle, you can also contact your nearest Authorised Volkswagen Dealership here.

For all other enquiries, we thank you for your understanding and patience during these challenging times.

For general enquiries and customer care please contact us via:
  • Telephone
    Customer Experience Contact Centre
    1800 607 822
  • Recall Enquiries (for enquiries relating to Volkswagen vehicle recall programs)
    1800 504 076
  • Mail
    Locked Bag 5333, Botany NSW 1455
  • Social media
    Contact us on facebook, our team will respond during business hours
  • Would you like your local dealer to call you?
    Click here
  • Click here for information about our complaints handling process and how to make a complaint.
  • Business Hours
    8:00am-6:00pm Monday to Friday Australian Eastern Standard/ Daylight Savings time (excluding all National public holidays)
  • Dealer Investor Enquiries
    Contact Philip O'Driscoll in our dealership development team via the Customer Experience Contact Centre, or mail your enquiry c/o Volkswagen Australia, Level 7, 895 South Dowling Street, Zetland, NSW 2017